CX Insights · NPS, CSAT & Loyalty
Satisfaction research & CX ROI, with a touch of science
NPS & CSATSatisfaction & Loyalty DriversShare of WalletBusiness Impact of ExperiencePrioritization by Return
What is it?
Satisfaction research & CX ROI is our multidimensional customer-experience model. It delivers the classic NPS and CSAT with a touch of modernity: the levers of satisfaction and loyalty and the real impact of experience on the business.
A satisfied customer is a consequence. What matters is knowing which lever to pull, and how much it's worth.
Who it is for
CX, marketing, product, and strategy teams that need to prioritize experience initiatives by return and tie satisfaction to results.
What we answer
- How is my satisfaction and loyalty vs. competitors?
- What are the levers of NPS and CSAT?
- What is the impact of experience on the business?
- What should I prioritize in CX by return?
Benefits and results
What you take to your business
Measure NPS and CSAT with depth
Discover the levers of satisfaction and loyalty
Quantify the impact of experience on the business
Prioritize CX initiatives by return
What we deliver
Multidimensional experience model
Drivers of satisfaction, loyalty, and advocacy
Connection between experience and business metrics (retention, share of wallet)
Prioritization matrix by impact
How it works
We structure a multidimensional experience model, connect the drivers to satisfaction and loyalty, and tie everything to business metrics. It can be one-off or continuous.
Formats: One-off or continuous. Qual and/or Quant.
We answer business questions by giving consumers a voice, using methods grounded in scientific evidence.
Brands that trusted Okiar to answer their business questions
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What challenge can we help you with today?
Request your quote and transform your business based on data. With tailor-made solutions, our team will help you turn information into strategy.